Privacy Policy
Last updated: July 2025
What information we collect and why
Square Labs (“us”, “we”, or “our”) will only collect information which is directly relevant to our business activities, which includes the provision of consulting services. Collecting personal information enables us to provide comprehensive consulting services.
By using our services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this policy, terms used in this policy have the same meanings as in our Client Engagement Agreement.
Personal Information
In providing services to you, we may collect the following types of personal information about you:
Your name and contact details when you sign up as a client or subscribe to our mailing list.
Your personal information in any emails that you send to us.
Your contact details where you act as a supplier of goods or services to us.
Your personal information for the purposes of employment, including for prospective employees who have applied for a job with us.
Collection
We will only collect your personal information directly from you, where that information has been knowingly provided to us or the collection of the information is directly relevant to our business activities. This may include collection through email, internet contact, telephone contact or in person.
If we come into possession of any unsolicited personal information, we will destroy or de-identify that information, if it is appropriate to do so, as soon as practicable.
Use of Information
We will only use or disclose personal information for the purpose for which it was collected, or otherwise as permitted or required by law. Those purposes include:
to provide consulting services to our clients;
to provide customer support;
to notify our clients and contacts of developments and news regarding Zoho products that affect our clients; and
if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, to protect and defend our rights or property.
Where personal information is used by us, that information will only be accessed by persons where access is required by them to enable them to carry out their job function.
Security and Storage
Square Labs takes reasonable measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your Personal Information.
We retain personal information for as long as necessary to provide our consulting services or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
Your Rights and Choices
You have the right to access and correct your personal information held by us, but there may be circumstances where that access is not permitted, such as when it breaches confidentiality or commercial sensitivity of our business or a client’s business.
If you would like to request access to or correct your personal information held by us at hello@squarelabs.com.au.
We may also periodically contact you to confirm whether our records include the most current information.
You may opt-out of receiving marketing communications from Square Labs by following the instructions in the communication or by contacting us at hello@squarelabs.com.au.
Changes to This Privacy Policy
This policy is updated from time to time. We encourage you to check our website regularly so you can keep up to date on this policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@squarelabs.com.au.